Frequently Asked Questions

Q: How often do you recommend service? A: For most residential customers with 1-2 dogs, weekly service provides the ideal balance of yard cleanliness and value. Homes with multiple dogs or large breeds may benefit from twice-weekly service, while smaller dogs or larger yards might be fine with bi-weekly visits. Q: Do I need to be home during service? A: No! Most of our customers are not home during our visits. Once you provide access instructions, our technicians will handle everything. You'll receive a service confirmation after each visit.
Q: What if it's raining or snowing? A: We work in almost all weather conditions! Our technicians are equipped for rain, snow, and mud. Only in cases of severe weather will service be rescheduled, and you'll be notified promptly.
Q: How do you dispose of the waste? A: All waste is double-bagged and disposed of according to local regulations. We never use your personal trash bins unless specifically requested.
Q: Are your technicians insured? A: Absolutely! The ScoopMeister is fully insured and bonded. Our technicians undergo background checks and professional training before entering any client property.
Q: Do you service areas outside of Knoxville? A: We currently serve Knoxville and surrounding communities within a 25-mile radius, including [list specific areas].
Q: What if you miss some waste? A: Our satisfaction guarantee means if you find we've missed anything, we'll return to re-clean at no additional charge. Simply contact us within 24 hours of your service.
Q: Do you offer any discounts? A: Yes! We offer discounts for prepayment, referrals, seniors, military personnel, and first responders. We also have special rates for multi-pet households.